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🏥 Service

Front Office Management
Services

Streamline your patient intake, scheduling, and registration workflows — so your clinical staff can focus on care while we handle the administrative burden that drives revenue.

99%
Scheduling Accuracy
40%
No-Show Reduction
95%
Eligibility Verified
48hr
Auth Turnaround
🏥
  • Patient Scheduling & Appointment Management
  • Insurance Eligibility Verification
  • Prior Authorization Management
  • Patient Registration & Demographics
  • Co-pay & Deductible Collection
  • Referral Coordination
  • Appointment Reminders & Follow-ups
  • Intake Form Processing
What We Do

Complete Front Office Support

Your front office is the first — and most important — touchpoint in the revenue cycle. Errors in scheduling, registration, or eligibility verification cascade into costly denials and underpayments. Our Front Office Management team acts as a seamless extension of your practice, handling every administrative task with precision.

  • Real-time insurance eligibility verification before every appointment
  • Automated appointment reminders to reduce no-shows by up to 40%
  • Accurate patient demographic and insurance data capture
  • Prior authorization tracking and follow-up with payers
  • Co-pay and deductible collection at point of service
  • Referral coordination with specialist offices
Get Started →
Our Process

How Our Front Office Process Works

A proven 6-step front-end workflow designed to eliminate billing errors before they start.

01
Patient Scheduling
Manage inbound appointment requests, scheduling optimization, and waitlist management across all providers.
02
Eligibility Check
Verify insurance coverage, benefits, deductibles, and co-pays 48–72 hours before every appointment.
03
Prior Auth
Obtain and track all required prior authorizations before services are rendered to prevent claim denials.
04
Registration
Capture accurate demographic and insurance data with built-in validation to prevent downstream errors.
05
Point-of-Service Collection
Communicate patient financial responsibility and collect co-pays/deductibles at time of service.
06
Handoff to Billing
Seamlessly transition complete, verified patient records to the billing team for clean claim submission.
  • Works with any EHR/EMR platform
  • HIPAA-compliant data handling
  • Dedicated front-office team for your practice
  • 24/7 patient self-scheduling portal option
  • Bi-lingual staff available (English & Spanish)
  • Average 40% reduction in no-shows
Why MediPlus

Why Choose MediPlus Front Office?

Our dedicated front office team is trained on your practice's specific workflows, payer mix, and specialty requirements. We don't use a generic script — we become an expert in your practice so patients get a seamless, professional experience from their first call.

  • Specialty-trained staff who understand your payer contracts
  • Integrated with all major EHRs including Epic, Athena, eCW, Kareo
  • Real-time scheduling dashboards and performance reports
  • Onboarding completed in 5–7 business days
  • No long-term contracts — cancel anytime
Schedule Free Consultation →
FAQ

Front Office Questions Answered

What EHR systems do you support? +
We work with all major EHR platforms including Epic, Athenahealth, eClinicalWorks, Cerner, Kareo, Practice Fusion, Allscripts, and more. Our team is certified on each platform.
How do you reduce no-show rates? +
We use automated multi-channel reminders (phone, text, email) sent at 72 hours and 24 hours before appointments. Our clients average a 40% reduction in no-shows, which directly improves daily revenue.
Can you handle after-hours calls? +
Yes. We offer extended-hours and weekend answering services so patients can always reach someone about scheduling and appointments, improving patient satisfaction and reducing missed bookings.
How quickly can you verify eligibility? +
We use real-time eligibility verification tools connected to 900+ payers. For most major payers, eligibility is confirmed instantly. For complex plans, we have results within 2–4 hours.

Ready to Transform Your Front Office?

Let our team handle the administrative burden while you focus on patient care. Get a free workflow analysis today.